DTF Artwork & Order Policy

Read this before submitting a DTF order. By placing an order with Blank Garment you accept the terms below.

1. Artwork ownership

You are fully responsible for ensuring you have the legal rights, licences, or permissions to use any artwork, logos, characters, or trademarks you submit to us for printing. By uploading a file you affirm ownership of the design or that you have obtained the proper permissions.

We will refuse to print any design containing copyrighted or trademarked material (TV/movie characters, sports logos, brand marks, music artists, etc.) unless you provide written proof of authorisation from the rights holder.

2. Print-readiness — what we accept

Accepted formats: PNG, PDF, or EPS only. No JPEG (lossy compression and no transparency), no TIFF, no PSD source files.
300 DPI minimum at the final print size for PNG. Vector PDF and EPS scale cleanly and don't need DPI.
PNG must have a transparent background. Solid white backgrounds bake in and print as a visible rectangle.
sRGB color space. Our RIP converts to CMYK + white automatically.
Outline / convert all fonts to curves. Un-outlined fonts may substitute or reflow on our RIP.
Minimum stroke 1.5 pt (≈ 0.5 mm). See the white-underbase rule below.
Maximum design width: 21.5" (we leave 0.25" safety margin on each side of our 22" film). At 300 DPI that's 6 450 px wide.

3. Why 300 DPI matters

Screens display images at 72–110 PPI. A printer lays down dots at 300 DPI. The image you see on screen can look sharp at 5"×5" but print blurry at the same size — a screen-ready image is roughly 4× too small for print at the same dimensions.

Use this table to check whether your file is large enough for the print size you want:

Pixel dimensions	Max print at 300 DPI	Use case
600 × 600 px	2" × 2"	Sleeve hit, small accent
1 200 × 1 200 px	4" × 4"	Pocket / left-chest
2 400 × 2 400 px	8" × 8"	Youth full-front
3 000 × 3 000 px	10" × 10"	Standard adult chest print
4 500 × 4 500 px	15" × 15"	Adult full-front (max for most tees)
6 600 × 6 600 px	22" × 22"	Edge-to-edge of our film

Formula: max print width (in) = pixel width ÷ 300.

4. Good vs. bad — examples

Good DTF artwork example: sharp Tiger Strike design at high resolution — **Good:** sharp edges, transparent background, 300 DPI at print size, strokes ≥ 1.5 pt, sRGB color, fonts outlined.

Bad DTF artwork example: low-resolution pixelated motorcycle design — **Bad:** pixelation/jaggies, JPEG halos around text, baked-in white background, hairline detail under 1.5 pt, live (un-outlined) fonts.

5. The white-underbase rule

Every DTF print on a dark garment is built in two passes: a colour layer plus a white underbase ink layer that the RIP auto-generates beneath every non-transparent pixel. The underbase is what makes colours opaque on dark fabric.

The RIP applies a small "choke" (typically 2–5 px) that pulls the white inwards so it doesn't peek out behind the colour edges. The side effect: any stroke thinner than the choke disappears. Plan a safe floor of 1.5 pt strokes / 6 pt minimum text size. Features below that may print on a flat swatch but break on textured fabric or near seams.

6. We print as-is — liability

Blank Garment prints your file exactly as uploaded. We do not modify customer files — no resizing, no color correction, no spelling fixes, no layout changes. By submitting your file you confirm it is final and ready for print.

Blank Garment is not responsible or liable for errors in spelling, color, or design in any artwork submitted by the client. We are not responsible for any errors or omissions after you have approved your order.

If your design needs adjustment before printing, email info@blankgarment.ca before placing the order. We're happy to discuss what's possible — but once your order is placed it goes straight to the printer as-uploaded.

7. Refunds

All custom DTF prints are final sale. We do not offer refunds, exchanges, or reprints for orders printed from low-resolution, low-contrast, or otherwise non-print-ready files supplied by the customer.

We will reprint or refund only when the production defect is on our side — misregistration, ink failure, mis-cut, or a miscount on our end.

8. Turnaround & delivery

Standard production turnaround: 1–2 business days after artwork approval. Orders placed before 2pm MT typically enter production the same day.
Shipping across Canada: $9.99 flat. Estimated delivery 1–5 business days post-production.
Pickup at our Calgary location (Bay 12, 3300 - 14 AVE, Calgary, AB T2A 6J4): $7.99 handling fee. Mon–Fri 9am–5pm MT.
Order minimum: $15 per single-file upload. Gang sheets start at 22"×22" ($25.21) so the minimum doesn't apply to gang orders.

By placing a DTF order with Blank Garment, you accept the terms above.